FAQs

How can I contact OurBlankProject?

You can email us at info@ourblankproject.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes

Where do you ship from?

We ship from within Europe and also US

Can I change or cancel my order?

Our orders are processed immediately so we will be unable to change or cancel orders

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX).

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 1-2 weeks to arrive.

What if I don't receive my order?

If you don't receive your order within 20 days after shipping, contact us at info@ourblankproject.com for more information.

Will I be charged with customs and taxes?

The prices displayed on our site include all tax, which means you are not going to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees will not be charged once your order arrives to its final destination.

How do I return an item?

We don't not accept returns or exchanges

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.